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Terms and Conditions
Last Updated: 12 Nov 2026

Welcome to VanMan Company! These Terms and Conditions (“Terms”) govern your use of our website and moving services. By booking our services, you agree to be legally bound by these Terms.


1. Company Details

Business Name: VanMan Company
Email: info@vanmanservices.co.uk
Phone: +44 7508 258933
Address: 46 Dunster Close, RM5 3AT, United Kingdom


2. Services Provided

VanMan Company offers domestic and commercial moving services, including loading, transport, and unloading of your belongings.

We may also provide optional services such as packing, furniture assembly, or storage—only if pre-arranged.


3. Quotes and Bookings

  • All quotes are based on the information you provide. Any change in volume, access (e.g., stairs, parking), or distance may affect the final price.

  • Bookings are only confirmed once we receive a written or verbal agreement and any required deposit.

  • We reserve the right to revise quotes if details change after confirmation.


4. Cancellations and Rescheduling

  • Cancellations: If you cancel less than 24 hours before your scheduled move, a cancellation fee may apply.

  • Rescheduling: We will do our best to accommodate changes, but this is subject to availability.


5. Customer Responsibilities

You agree to:

  • Provide accurate and complete information about your move.

  • Ensure parking is arranged and legal at both pickup and drop-off locations.

  • Pack items securely (unless using our packing service).

  • Be present (or provide access) during the agreed move time.

We are not liable for delays due to circumstances outside our control (e.g., traffic, weather, access issues).


6. Payment Terms

  • Payments can be made via cash, bank transfer, or other agreed methods.

  • Full payment is due upon completion of the job, unless agreed otherwise in writing.

  • We reserve the right to charge interest or fees for late payments.


7. Liability and Insurance

  • We take care when handling your belongings. However, we are not liable for:

    • Items packed by you (unless damaged due to our negligence).

    • Loss or damage due to incorrect packing or fragile items.

    • Delays caused by third parties or events outside our control.

  • Our vehicles and team are covered by public liability and goods-in-transit insurance, but you are advised to arrange your own insurance for high-value or delicate items.


8. Prohibited Items

You must not include in your move:

  • Hazardous materials, illegal items, flammable substances, explosives, or perishable goods.

We reserve the right to refuse service if such items are identified.


9. Termination of Services

We reserve the right to refuse or stop work if:

  • The environment is unsafe.

  • There is verbal or physical abuse toward our staff.

  • Payment terms are not followed.


10. Complaints

If you are unhappy with our service, please contact us within 7 days of your move. We will aim to resolve issues quickly and fairly.


11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be handled in the relevant UK courts.


12. Contact Us

For any questions regarding these Terms and Conditions:

VanMan Company
📧 info@vanmanservices.co.uk
📞 +44 7508 258933
📍 46 Dunster Close, RM5 3AT, UK